Vendor Terms

# Tancube Vendor Terms and Conditions **Effective Date:** August 5, 2026 These Vendor Terms and Conditions ("Agreement") govern the use of the Tancube platform by businesses, organizations, agencies, resellers, and other commercial entities ("Vendor", "you", or "your"). By creating an account or using Tancube's services, you agree to be bound by this Agreement. --- # 1. Definitions * **Tancube** refers to the cloud-based WhatsApp Business API platform operated by Tancube. * **Vendor** refers to any business or organization using the platform. * **Customer** means any individual or business receiving communications from the Vendor. * **Services** include messaging, automation, CRM integrations, APIs, campaign management, analytics, and any other features provided by Tancube. --- # 2. Vendor Eligibility To use the Services, the Vendor must: * Be legally registered where required by law. * Be authorized to conduct business. * Provide accurate and complete business information. * Maintain valid contact details. * Comply with all applicable laws and regulations. Tancube reserves the right to verify Vendor information at any time. --- # 3. Vendor Responsibilities The Vendor is solely responsible for: * Maintaining account security. * Managing authorized users. * Protecting login credentials. * Ensuring all communications comply with applicable laws. * Keeping customer data accurate and up to date. Any activity performed through the Vendor's account is deemed to be authorized by the Vendor. --- # 4. Compliance with WhatsApp Policies The Vendor agrees to comply with all applicable policies of the WhatsApp Business Platform, including but not limited to: * WhatsApp Business Terms of Service * Business Messaging Policy * Commerce Policy * Meta Platform Policies Any suspension, restriction, or termination imposed by Meta due to the Vendor's actions is the Vendor's sole responsibility. --- # 5. Customer Consent Before sending any message, the Vendor must obtain valid and verifiable customer opt-in consent. The Vendor shall not: * Send unsolicited messages. * Purchase or scrape contact lists. * Send messages without customer permission. * Use misleading opt-in methods. The Vendor shall maintain records of customer consent and provide them upon request if required for compliance purposes. --- # 6. Prohibited Activities The Vendor shall not use Tancube for: * Spam or bulk unsolicited messaging. * Fraud or deceptive practices. * Phishing. * Distribution of malware. * Illegal products or services. * Counterfeit goods. * Adult or sexually explicit content prohibited by law. * Gambling or betting where unlawful. * Hate speech or discriminatory content. * Harassment or abuse. * Any activity prohibited by Meta or applicable law. Tancube may suspend or terminate access immediately upon detecting prohibited activities. --- # 7. Message Templates The Vendor is responsible for ensuring that all message templates: * Comply with Meta approval requirements. * Are truthful and accurate. * Do not mislead recipients. * Comply with applicable advertising and consumer protection laws. Template rejection by Meta does not create any liability for Tancube. --- # 8. Data Protection and Privacy The Vendor is the Data Controller for customer information processed through the Services. The Vendor agrees to: * Obtain all legally required permissions. * Process customer data lawfully. * Protect customer information. * Comply with applicable data protection laws. * Notify Tancube promptly of any data breach affecting the Services. Tancube acts only as a service provider for processing data necessary to deliver the platform. --- # 9. Fees and Payments The Vendor agrees to: * Pay all subscription fees and usage charges on time. * Maintain valid payment information. * Pay applicable taxes, duties, and government charges. Failure to pay may result in suspension or termination of Services. Unless otherwise required by law, payments are non-refundable. --- # 10. WhatsApp Conversation Charges Where applicable, WhatsApp conversation or messaging fees charged by Meta are the Vendor's responsibility unless otherwise specified in the Vendor's subscription plan. Pricing may change if Meta updates its pricing structure. --- # 11. Service Availability Tancube will use commercially reasonable efforts to maintain service availability. However, uninterrupted service cannot be guaranteed due to: * Scheduled maintenance. * Meta platform outages. * Internet failures. * Cloud infrastructure issues. * Force majeure events. --- # 12. Intellectual Property All software, APIs, documentation, trademarks, branding, and technology used by Tancube remain the exclusive property of Tancube or its licensors. The Vendor receives a limited, non-exclusive, non-transferable license to use the Services during the subscription period. --- # 13. Vendor Content The Vendor retains ownership of its content. The Vendor grants Tancube a limited license to process, store, transmit, and display Vendor content solely for providing the Services. --- # 14. Suspension and Termination Tancube may suspend or terminate a Vendor account if: * The Vendor violates this Agreement. * Payment obligations are not met. * The Vendor violates Meta policies. * Fraudulent or abusive activity is detected. * Continued access poses a security or legal risk. Termination does not relieve the Vendor of outstanding payment obligations. --- # 15. Limitation of Liability To the fullest extent permitted by law, Tancube shall not be liable for: * Loss of profits. * Business interruption. * Loss of customers. * Missed business opportunities. * Loss of data. * Indirect or consequential damages. Tancube's total liability shall not exceed the total amount paid by the Vendor to Tancube during the twelve (12) months preceding the event giving rise to the claim. --- # 16. Indemnification The Vendor agrees to defend, indemnify, and hold harmless Tancube, its officers, employees, affiliates, and partners from any claims, liabilities, damages, penalties, losses, or expenses arising out of: * The Vendor's misuse of the Services. * Violation of applicable laws. * Violation of Meta policies. * Customer complaints resulting from the Vendor's actions. * Intellectual property infringement by the Vendor. --- # 17. Confidentiality Both parties agree to keep confidential all non-public business, technical, and commercial information obtained through the relationship, except where disclosure is required by law. --- # 18. Changes to the Services Tancube may update, modify, replace, or discontinue features or functionality to improve security, compliance, or performance. Where practical, advance notice of material changes will be provided. --- # 19. Governing Law This Agreement shall be governed by the laws of India. Any dispute arising from this Agreement shall be subject to the exclusive jurisdiction of the courts located in Kerala, India. --- # 20. Contact Information For legal, compliance, or vendor-related inquiries: **Tancube** Website: https://tancube.com Email: [support@tancube.com](mailto:support@tancube.com) --- # 21. Entire Agreement This Agreement constitutes the entire understanding between the Vendor and Tancube concerning the Services and supersedes all prior discussions or agreements relating to the subject matter. By registering for or using the Tancube platform, the Vendor acknowledges that it has read, understood, and agrees to these Vendor Terms and Conditions.