User Terms

# Terms and Conditions **Effective Date:** August 5, 2026 Welcome to Tancube ("Tancube", "we", "our", or "us"). These Terms and Conditions ("Terms") govern your access to and use of the Tancube platform, website, APIs, applications, and services (collectively, the "Services"). By creating an account, accessing, or using our Services, you agree to be legally bound by these Terms. If you do not agree, you must not use our Services. --- # 1. About Tancube Tancube is a cloud-based WhatsApp Business API marketing and customer communication platform. We provide businesses with tools to send messages, manage contacts, automate workflows, create campaigns, integrate with business applications, and communicate with customers through the WhatsApp Business Platform. Tancube is an independent software provider and is not owned, operated, or controlled by Meta Platforms, Inc. --- # 2. Eligibility You may use Tancube only if: * You are at least 18 years old. * You have the authority to bind your organization. * All information you provide is accurate. * Your use complies with all applicable laws. --- # 3. User Account You are responsible for: * Maintaining the confidentiality of your login credentials. * All activities performed using your account. * Updating your business information when necessary. * Ensuring only authorized personnel access your account. You agree to notify us immediately if you suspect unauthorized access. --- # 4. WhatsApp Business Platform Tancube provides software that integrates with the WhatsApp Business Platform. By using our Services, you also agree to comply with: * Meta's WhatsApp Business Terms * Meta's Commerce Policies * Meta's Business Messaging Policy * All applicable Meta Platform Policies Violation of Meta's policies may result in message restrictions, suspension, or permanent removal of your WhatsApp Business account. --- # 5. Acceptable Use You agree NOT to use Tancube for: * Spam or unsolicited messaging * Fraudulent or deceptive activities * Illegal products or services * Phishing * Malware distribution * Hate speech * Adult content where prohibited * Gambling where prohibited * Cryptocurrency scams * Fake promotions * Misleading advertisements * Harassment * Political messaging where prohibited by law * Collection of personal information without consent --- # 6. Consent Requirement You are solely responsible for obtaining valid user consent before sending WhatsApp messages. You must ensure recipients have opted in to receive communications. You agree not to send unsolicited messages. --- # 7. Customer Data You retain ownership of your customer data. You represent that: * You have the legal right to upload customer information. * You have obtained all required permissions. * Your data processing complies with applicable privacy laws. Tancube processes customer data solely for providing the Services. --- # 8. Privacy Your use of Tancube is also governed by our Privacy Policy. By using the Services, you consent to the processing of information necessary to provide the platform. --- # 9. Message Delivery Tancube acts as a technology platform. We do not guarantee: * Message delivery * Message read rates * Customer responses * WhatsApp availability * Meta platform uptime Message delivery depends on Meta, recipient devices, network availability, and other third-party systems. --- # 10. Third-Party Services Our platform may integrate with third-party services including: * WhatsApp Business Platform * CRM systems * Payment gateways * Email providers * Google services * Automation tools * APIs We are not responsible for third-party services or their availability. --- # 11. Fees and Billing Certain Services require payment. By subscribing you agree to: * Pay all applicable fees. * Provide accurate billing information. * Pay applicable taxes. Failure to pay may result in suspension or termination. Subscription fees are generally non-refundable unless required by applicable law. --- # 12. Service Availability We strive to maintain high availability. However, we do not guarantee uninterrupted service. Maintenance, upgrades, network issues, or third-party outages may temporarily affect availability. --- # 13. Intellectual Property All software, designs, branding, trademarks, logos, APIs, documentation, and platform features belong to Tancube or its licensors. You may not: * Copy * Modify * Reverse engineer * Redistribute * Resell * Decompile * Create derivative works without prior written permission. --- # 14. User Content You remain responsible for all messages, templates, media, and content you upload. You agree not to upload content that: * Violates laws * Infringes copyrights * Violates trademarks * Invades privacy * Contains malware --- # 15. Suspension We may suspend or terminate accounts that: * Violate these Terms * Violate Meta policies * Fail payment obligations * Engage in abusive activity * Harm platform security Termination may occur without prior notice where required to protect the platform. --- # 16. Data Retention We may retain operational data, logs, and backups for security, compliance, legal obligations, and disaster recovery. Deleted accounts may have certain information retained where legally required. --- # 17. Disclaimer The Services are provided "AS IS" and "AS AVAILABLE." We make no warranties regarding: * Accuracy * Reliability * Fitness for a particular purpose * Continuous availability * Error-free operation --- # 18. Limitation of Liability To the maximum extent permitted by law, Tancube shall not be liable for: * Lost profits * Lost revenue * Business interruption * Indirect damages * Consequential damages * Loss of data * Loss of goodwill Our total liability shall not exceed the amount paid by you for the Services during the preceding twelve (12) months. --- # 19. Indemnification You agree to indemnify and hold harmless Tancube, its directors, employees, and affiliates against claims arising from: * Your misuse of the Services * Violation of these Terms * Violation of applicable laws * Infringement of third-party rights --- # 20. Compliance with Laws You are responsible for complying with all applicable laws, including: * Data protection laws * Consumer protection laws * Anti-spam laws * Telecommunications regulations * Marketing regulations --- # 21. Changes to the Services We may modify, improve, discontinue, or replace any feature of the Services at any time. --- # 22. Changes to These Terms We may update these Terms periodically. Continued use after updates constitutes acceptance of the revised Terms. --- # 23. Governing Law These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Kerala, India. --- # 24. Contact Information For questions regarding these Terms, please contact: **Tancube** Website: https://tancube.com Email: [support@tancube.com](mailto:support@tancube.com) --- # 25. Entire Agreement These Terms constitute the entire agreement between you and Tancube concerning the Services and supersede all prior agreements or understandings. By using Tancube, you acknowledge that you have read, understood, and agree to these Terms and Conditions.