Privacy Policy

# Privacy Policy **Effective Date:** August 5, 2026 Tancube ("Tancube", "we", "our", or "us") respects your privacy and is committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard information when you use our website, applications, APIs, and services (collectively, the "Services"). By accessing or using our Services, you agree to the practices described in this Privacy Policy. --- # 1. Who We Are Tancube is a cloud-based platform that enables businesses to communicate with customers through the WhatsApp Business Platform using Meta's Cloud API. Our services include messaging, automation, contact management, campaign management, CRM integrations, APIs, analytics, and related business communication tools. --- # 2. Information We Collect ## A. Information You Provide When you register or use our Services, we may collect: * Business name * Business address * Contact person's name * Email address * Phone number * WhatsApp Business Account details * Billing information * Payment details (processed securely by third-party payment providers) * Profile information * Support requests * Uploaded files and documents --- ## B. Customer Data When you use Tancube, you may upload or process: * Customer names * Phone numbers * WhatsApp conversation data * Message templates * Media files * CRM records * Contact lists * Tags and notes You remain the owner and controller of this customer data. Tancube processes this data only to provide the Services. --- ## C. Automatically Collected Information We may automatically collect: * IP address * Browser type * Device information * Operating system * Login timestamps * Usage logs * API requests * Error reports * Cookies and similar technologies --- # 3. How We Use Your Information We use your information to: * Provide and maintain the Services. * Create and manage your account. * Authenticate users. * Process payments. * Deliver WhatsApp messaging services. * Improve platform performance. * Provide customer support. * Detect fraud and abuse. * Ensure platform security. * Comply with legal obligations. * Send important service notifications. * Develop new features and services. We do not sell your personal information. --- # 4. Legal Basis for Processing Where applicable, we process personal information based on: * Your consent. * Performance of a contract. * Compliance with legal obligations. * Legitimate business interests, such as improving and securing our Services. --- # 5. WhatsApp Business Platform Tancube integrates with the WhatsApp Business Platform operated by Meta. Your use of WhatsApp through Tancube is also subject to Meta's applicable terms and privacy policies. We are not responsible for Meta's handling of data collected through its services. --- # 6. Data Sharing We may share information with: * Cloud hosting providers. * Payment processors. * Analytics providers. * Security and fraud prevention providers. * Customer support providers. * Integration partners that you authorize. * Government or regulatory authorities where required by law. We do not sell or rent your personal information to third parties. --- # 7. Data Security We implement commercially reasonable technical and organizational measures to protect your information, including: * Encrypted connections (HTTPS/TLS). * Access controls and authentication. * Role-based permissions. * Firewall protection. * Security monitoring. * Regular software updates. * Backup and disaster recovery procedures. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security. --- # 8. Data Retention We retain information only as long as necessary to: * Provide the Services. * Maintain business records. * Comply with legal obligations. * Resolve disputes. * Enforce our agreements. Upon account termination, certain information may be retained where required by law or for legitimate business purposes such as backups and security logs. --- # 9. Cookies We use cookies and similar technologies to: * Keep users signed in. * Remember preferences. * Improve website functionality. * Analyze website traffic. * Enhance security. You may manage or disable cookies through your browser settings, although some features may not function properly. --- # 10. Your Rights Subject to applicable law, you may have the right to: * Access your personal information. * Correct inaccurate information. * Request deletion of your information. * Restrict or object to certain processing. * Withdraw consent where processing is based on consent. * Request a copy of your information in a portable format. To exercise these rights, please contact us using the details below. --- # 11. International Data Transfers Your information may be processed or stored in countries other than your own where our service providers operate. We take reasonable measures to ensure that such transfers are protected in accordance with applicable privacy laws. --- # 12. Children's Privacy Our Services are intended for businesses and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. --- # 13. Third-Party Services Our Services may integrate with third-party platforms, including: * WhatsApp Business Platform * Meta services * CRM systems * Automation platforms * Payment gateways * Email providers * Other business software authorized by you Each third-party service has its own privacy practices, and we encourage you to review their policies. --- # 14. Data Breach Response If we become aware of a security incident affecting personal information under our control, we will investigate promptly and notify affected users and relevant authorities where required by applicable law. --- # 15. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, or business practices. The updated version will be posted on our website with a revised effective date. Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy. --- # 16. Contact Us If you have questions, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact us: **Tancube** Website: https://tancube.com Email: [support@tancube.com](mailto:support@tancube.com) --- # 17. Governing Law This Privacy Policy shall be governed by the laws of India. Any disputes arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Kerala, India. --- # 18. Acknowledgement By using Tancube's Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.